REPAIRS
We're sorry to hear you need a repair, we take pride in our firearms and offer a lifetime warranty if it was manufactured in our Shelton CT facility.
Please download and fill out this PDF form and include it along with your firearm- DO NOT send revolvers through the US post office since it is not allowed (unless you are a licensed dealer with an FFL license)
QUESTIONS?
A non-licensed individual is prohibited from shipping a handgun via the U.S. Postal Service. You cannot mail a handgun to a buyer, the manufacturer, or even to yourself.
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Only licensed manufacturers and dealers of firearms (FFLs) can ship handguns to other FFLs through the USPS, and even then, they must follow strict packaging and declaration rules. So use a 3rd party shipper.
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All Charter Arms Revolvers manufactured in Shelton, CT are covered until a lifetime warranty.
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Charter Arms Starter Pistols are covered under a 1-year warranty.
Firearms manufactured in the current year & prior year will get a pre-paid shipping label​.
Your revolver can either be shipped either customer direct or through an FFL Dealer
Yes, please print & fill out the repair form below. We will need all customer information, model number, serial number, and a brief description of the issue you're experiencing.
When we receive your revolver, you'll get a text notification. Any updates from that point will be communicated to you via text message and if needed, with a phone call.
We strive to keep our turnaround time as low as possible, but we always estimate 14 - 21 days from the date we receive the revolver
If for some reason the repair can't be done for any revolver manufactured in Shelton CT, we will replace your revolver with a new one of equal or higher value.
If your revolver was manufactured prior to 1997 in Ansonia, Stratford or Bridgeport and needs repair, our initial repair charge is $69.95, plus any parts needed & ammunition used to test fire after repair has been completed. This includes evaluation, labor, and return shipping. Once this has been done, your revolver then acquires the current lifetime warranty.