REPAIRS
We're sorry to hear you need a repair, we take pride in our firearms and offer a lifetime warranty if it was manufactured in our Shelton CT facility.
Please download and fill out this PDF form and include it along with your firearm- DO NOT send revolvers through the US post office since it is not allowed (unless you are a licensed dealer with an FFL license)
QUESTIONS?
A non-licensed individual is prohibited from shipping a handgun via the U.S. Postal Service. You cannot mail a handgun to a buyer, the manufacturer, or even to yourself.
Only licensed manufacturers and dealers of firearms (FFLs) can ship handguns to other FFLs through the USPS, and even then, they must follow strict packaging and declaration rules. So use a 3rd party shipper.
All Charter Arms Revolvers manufactured in Shelton, CT are covered until a lifetime warranty.
Charter Arms Starter Pistols are covered under a 1-year warranty.
Firearms manufactured in the current year & prior year will get a pre-paid shipping label.
Your revolver can either be shipped either customer direct or through an FFL Dealer
Yes, please print & fill out the repair form below. We will need all customer information, model number, serial number, and a brief description of the issue you're experiencing.
When we receive your revolver, you'll get a text notification. Any updates from that point will be communicated to you via text message and if needed, with a phone call.
We strive to keep our turnaround time as low as possible, but we always estimate 14 - 21 days from the date we receive the revolver
If for some reason the repair can't be done for any revolver manufactured in Shelton CT, we will replace your revolver with a new one of equal or higher value.
If your revolver was manufactured prior to 1997 in Ansonia, Stratford or Bridgeport and needs repair, our initial repair charge is $69.95, plus any parts needed & ammunition used to test fire after repair has been completed. This includes evaluation, labor, and return shipping. Once this has been done, your revolver then acquires the current lifetime warranty.